Contact Us

All online orders will take up to seven to ten business days to deliver.

Online orders can be returned or exchanged within 30 days of your purchase at your nearest Big River Running location or via mail (prepaid return label). Please reach out to connor@bigriverrunning.com to initiate a return/exchange and include the following information: Name, Order Number, and Date of Purchase.

Yes. Once the order has been processed you will receive an email with the tracking number attached to it.

Yes, most orders can be changed or cancelled on the same day ordered. Please email connor@bigriverrunning.com to start the process.

Orders over $50 receive complimentary shipping. Order under $50 will be charged an $8.00 shipping fee.

Every order (excluding special orders from our warehouses) will be shipped within 2 to 3 business days.

You will receive an confirmation email.